Refund policy

Please read our Return & Refund Policy carefully before making a purchase.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

Be in the same condition that you received it
Be unused and unworn
Include original tags (if applicable)
Be in its original packaging
Include proof of purchase or receipt

To start a return, please contact us at jaineye2@gmail.com

If your return request is approved, we will provide a return shipping label along with instructions on how and where to send your package.

Items returned without prior authorization will not be accepted.

For any return-related questions, contact us at jaineye2@gmail.com

Wrong Product Received

If you receive the wrong product, please contact us immediately at jaineye2@gmail.com and include clear photos of the item received.

Once verified:

We will provide a prepaid return shipping label.
A replacement product will be shipped as soon as the return shipment is in transit.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange for the same item, please contact:

Email: jaineye2@gmail.com

Eligible exchanges are processed free of charge.

Return Method

Customers can return products:

✓ By Mail

Restocking Fee

We do not charge any restocking fees for approved returns.

Order Cancellation

We process and ship orders quickly.

If you wish to cancel an order, please contact us immediately at jaineye2@gmail.com

While we will make every effort to stop shipment, cancellation cannot be guaranteed once order processing or shipping has begun.

Refunds

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved:

Your refund will be issued to the original payment method.
Refunds are typically processed within 10 business days.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit card provider.
Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at jaineye2@gmail.com.

Sale Items

Only regular-priced items are eligible for refunds.

Sale, clearance, promotional, or discounted items are not eligible for refunds unless required by applicable law.

Gifts

At this time, we do not offer refunds for items received as gifts.

Contact Information

Oud Al-abraj